How my GPS found its way back to the Service organisation

My Navman F20 GPS broke down the other day (these things happen) and since it was only 6 months old, I contacted Navman’s European Support organisation to find out what I needed to do. After I gave them the serial number of the GPS, and described the problem -it can’t find its internal memory- I was told I would receive an eMail with instructions on how to return it for repair.

A few hours later, the eMail arrived, with a link to an Extranet that contained an image of the label I simply needed to print, stick on the box, and drop off at my nearest post office.

I printed out the label, pre-paid for a French Colissimo express service, which contained my address, the Navman RMA number and several bar codes for tracking purposes and simply dropped it off at the post office, kept the proof of deposit signed by the post office and left.

This whole procedure has been well thought out, is very reassuring for the customer and I am certain that the rest of the process has been optimised to reduce Navman’s costs to the strict minimum while ensuring a speedy repair.

I am now waiting to see how long the apparatus will take to come back, but the first part of my experience is very encouraging…watch this space…

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